Terms of Sale

Groveland Gecko Terms of Sale

Shipping:

Shipping is done through USPS, UPS, and FedEx. Shipping is based on current rates charged by the carrier.

Orders are typically shipped within 48hrs of receipt of payment.

Payment:

GrovelandGecko.com accepts payment via credit card through Authorize.net and PayPal. Groveland Gecko does not store, handle, or see credit card information.

Returns:

Returns are accepted within 14 days. Items must be returned in unopened/unused condition. Please email info@grovelandgecko.com or visit Returns.GrovelandGecko.com for return information. Buyer pays return shipping costs.

For damaged items, please contact info@grovelandgecko.com for instructions. Pictures of the damages may be required and please save ALL packing material until you have contacted us, as it may be required for a claim with the shipping carrier. Refund or replacement of the damaged product will be at Groveland Gecko’s discretion.

Heat Tape Exclusion: Groveland Gecko is unable to accept returns on heat tape that has been connected or wired. No warranty is offered on heat tape products whether purchased in components or pre-wired. The consumer MUST use an appropriate thermostat or rheostat with ALL heat tape and heated cage/rack products. The consumer is also responsible for the installation and maintenance of these products. Your safety and the safety of your animals depends on it.

Live Animal Purchases

[Space Reserved]

*Groveland Gecko reserves the right to update these terms of sale without notice.

Last Updated 10/28/21